Terms

1. INFORMATION ABOUT US

This site is operated by and the goods you purchase will be supplied by; Rosie’s Relish and Pickle ("we").
Our main trading address is:
40 Ridings Mead, Chippenham, Wiltshire SN15 1PQ

We are not VAT registered.

You can contact us by:
• e-mail at info@rosiesrelishandpickle.co.uk
• telephone 07956783957
• or write to us at: Rosie’s Relish and Pickle, 40 Ridings Mead, Chippenham SN15 1PQ.

2. YOUR PERSONAL INFORMATION

We will use your personal information in accordance with our Privacy Policy which you can see on our website.

3. PRODUCTS

The products displayed on this site are hand crafted and as such may vary slightly in appearance. All
illustrations displayed on this web site are for guidance purposes only and will not form part of the contract.

4. ORDERING

You may place an order to purchase goods advertised for sale on this site. You can do this by following the onscreen prompts after clicking on the item you wish to purchase.

You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the "Confirm" button on the checkout page. If you submit an order for goods via this site by clicking the “Confirm” button, your order is an offer to us to buy the goods you have ordered on this site. We will acknowledge receipt of your order by sending you an automatically generated email accepting your order. With this e-mail the order will be confirmed. The order will relate only to those specific goods which are referred to in our e-mail confirming our acceptance of your order. You should read and check the details in this e-mail to ensure that they are correct.

If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the e-mail, please contact us
at:
• e-mail: info@rosiesrelishandpickle.co.uk
• address: 40 Ridings mead, Chippenham SN15 1PQ

The contractual language is English. Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.

5. PRICE

Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order. Occasionally, an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price.

If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid. However, where the correct price of the goods is less than our stated price, we may (at our discretion) continue with your order and charge the lower amount on dispatch.

6. AVAILABILITY

Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.

7. PAYMENT

We must receive payment before your order can be processed and the goods can be sent, Payment for goods are made using Paypal

8. RIGHT TO CANCEL

You have the right to cancel or amend your order without having to give a reason until the goods are dispatched. To exercise your right to cancel, you must inform us of your decision to cancel by phone, mail, e-mail using the contact details set out above.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

9. REFUNDS POLICY

Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled). We will pay the refund within 14 days after the day you notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you). We will refund you using the same means of payment as you used to pay for your order.

Without limiting your cancellation rights in Clause 8, if you are not satisfied with a product for any reason please notify us using the contact information above (Clause 1) via phone or email. In order for us to resolve any complaint quickly and to our mutual satisfaction, we ask you to make any complaint within 1 day of the date of receipt of your purchase. Any refund will be made within 48 hours of the matter being settled.

10. CANCELLATION BY US

We reserve the right to cancel the contract between us if, for example:
• We have insufficient stock to deliver supply the goods you have ordered;
• One or more of the goods you ordered was listed at an incorrect price.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us as soon as possible.

11. TITLE AND RISK

You will become the owner of the goods you have ordered when they have been received by you. Once goods have been delivered to you or a person nominated by you they will be held at your own risk and you will be responsible for them.

12. LIABILITY

To the extent not prohibited by law, we accept no liability for any:

Loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
• Loss which arises when we are not at fault or in breach of these Terms and Conditions; and
• Business Loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption)

Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer Protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.

13. EVENTS BEYOND OUR CONTROL

We will have no liability to you for any delay in supplying the goods you have ordered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

14. GENERAL

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of any other part of these Terms and Conditions and the remainder of the provision in question will not be affected. No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so,
that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. You may not assign or transfer your rights or obligations under our agreement, unless we agree in writing.

We may update, vary and amend these Terms and Conditions from time to time without prior notice. Each time you order or otherwise purchase any goods from us, the Terms and Conditions in force at that time will apply (as set out on this site). Please check this site to ensure that you understand which Terms and Conditions apply.

15. LAW AND JURISDICTION

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.

Where to find us

Contact

Markets:

 

  • Devizes: 1st Saturday 
  • Royal Wootton Bassett: 4th Saturday

Also at the following food festivals and events:

 

2017 events 

 

  • Salisbury Xmas market Sun Nov 26
  • Wealth of Wiltshire County Hall Trowbridge Thurs Nov 30 10-4
  • Kings Lodge Nursery Kington St Michael Thurs Nov 30 5-7
  • Royal Wootton Bassett Xmas LightsFri Dec 1 4-8pm
  • Chipping Sodbury Victorian Day Sat Dec 2
  • Swindon Artisan market Sat Dec 9 
  • Salisbury Xmas market Sun Dec 10
  • Nationwide HQ Xmas market Wed Dec 13
  • Great Chalfield Xmas Fayre Sat Dec 16
  • Salisbury Xmas market Sun Dec 17

 

Contact Us: info@rosiesrelishandpickle.co.uk

Facebook.com/Rosie's Relish & Pickle

Twitter:@rosiesrelish